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One or more products in your order are not suitable for you?

We advise you to take your measurements and consult each size guide or ask us for advice if you are unsure. We will be happy to answer you.

The product(s) must be unworn, unwashed and still labeled, within 15 days after the date of receipt of your order. Refunds can be made in the form of a credit note for an exchange or via a refund on your original payment method. We will proceed with the refund as soon as our teams have received the product in its original condition. Any article already worn, which would not have its label or returned in bad condition could not be refunded.

Any stained, worn, dirty, etc... panties will be automatically refused, and therefore not refunded. They can be sent back to you (against payment of the shipping costs) within 30 days following the refusal by email. After this period, the refused panties will be sent to our premises in order to be used for efficiency tests and cannot be sent back to you.

Our return policy is strict, but if you are returning a "hygiene" product, we must be uncompromising. Our team scrupulously examines all returns so that they can be put back in stock without any worries. If you don't do it for others, do it for yourself: don't send a product in a condition you would not like to receive it

Make sure you do not leave any trace of your fitting (cat hair, moisturizing creams, white discharge...): these returns will be refused for obvious hygiene reasons.

We count on your understanding and your respect for our teams in charge of handling returns, because we will be as happy as you are to be able to validate your refund without any condition!