From our hands
to yours

Shipping & Returns

Your order: carefully packed, quickly delivered!

Can't wait?
Delivery times

Our menstrual briefs are handmade, in the respect of our workshops and without overproduction.

Orders placed before 12pm from Monday to Friday are usually shipped the same day. As soon as your order is ready to leave, you will receive a shipping confirmation email with its tracking number. From then on, your lingerie will be delivered within 48 hours (except weekends and holidays) by Chronopost, Mondial Relay or La Poste.

shipping rates
Shipping costs

We now offer delivery by La Poste, Mondial Relay and Chronopost at the following rates:

- Delivery in France: from 5,50€ via Colissimo or from 6,50€ via Colissimo with signature, 3,50€ by Mondial Relay or from 9,50€ by Chronopost
- Delivery in Europe: 12€
- International delivery: 20€

For France, your parcel will be given to you by hand or delivered in your letter box. If its size does not allow a delivery in a letter box, it will be put at your disposal in the post office to which you are attached. You have 10 working days from the arrival of your parcel at the post office to collect it.

For foreign countries, the carrier of your country will take over once the border is crossed, with its methods in force. Please note that customs fees may apply for some countries over a certain amount (Switzerland for example).

Attention !

Votre secteur est victime de vol de colis ou de boites aux lettres fracturées ? Nous vous recommandons de prendre un Colissimo avec signature ou une livraison par Chronopost pour pouvoir obtenir une preuve de livraison ou un renvoi de produit en cas de vol. Nous ne pouvons malheureusement pas être tenues responsables des vols.

The attention Elia

Our packaging

Each of our orders is carefully packaged and folded in its own Elia box: a light envelope for small shipments, a cardboard box for larger orders. A delicate silk paper protects your lingerie during transport. Our packaging is made of 70% recycled cardboard and is 100% recyclable.

An accompanying booklet, which contains all the information on the use of our period panties, is included with your order. To limit our printing and our carbon footprint, we do not print an unnecessary invoice in your package. You can however receive it on request.

To offer or to offer urgently.

A problem with your product?
Exchanges & feedback

A problem of size or the model does not suit you any more? Within 14 days after your delivery date, you can return the product unworn, unwashed and still labelled.

We will proceed with the refund as soon as our teams have received the product in its original condition. Any item already worn, without its label or returned in bad condition cannot be refunded.

We do not offer exchanges, but you can place an order on our website to choose the model of your choice again!