Your order: carefully packaged, quickly delivered!
IMPATIENT?
Delivery times
Our periods knickers are handmade in our own workshops, without overproduction.
Orders placed before 12pm, Monday to Friday, are usually dispatched the same day. As soon as your order is ready to go, you'll receive a shipment confirmation email with its tracking number. From then on, your lingerie will be delivered within 48 hours (excluding weekends and public holidays) by Chronopost, Mondial Relay or La Poste.
SHIPPING RATES
Delivery charges
We now offer delivery by La Poste, Mondial Relay and Chronopost at the following rates:
- Delivery in mainland France: from €5.50 via Colissimo or from €6.50 via Colissimo with signature, €3.50 via Mondial Relay or from €9.50 via Chronopost
- Delivery in Europe: €12
- International delivery: €20
For France, your parcel will be hand-delivered or delivered to your letterbox. If the size of your parcel does not allow it to be delivered to a letterbox, it will be made available to you at the post office to which you are attached. You have 10 working days from the arrival of your parcel at the post office to collect it.
For international deliveries, the carrier in your country will take over once you've crossed the border, using its own methods. Please note that customs charges may apply for some countries above a certain value (e.g. Switzerland).
⚠️ Has your area been the victim of parcel theft or broken mailboxes? We recommend that you use Colissimo with signature or Chronopost to obtain proof of delivery or return the product in the event of theft. Unfortunately, we cannot be held responsible for theft.
ELIA ATTENTION
Our packaging
Each of our orders is carefully packaged and folded in its own Elia box: a lightweight envelope for smaller items, a cardboard box for larger orders. Delicate tissue paper protects your lingerie during transport. Our packaging is made from 70% recycled cardboard and is 100% recyclable.
A booklet containing all the information you need to use our periods panties is enclosed with your order. To limit our printing and carbon footprint, we don't print a superfluous invoice in your parcel. However, you can receive one on request.
A must-have gift.
A PROBLEM WITH YOUR PRODUCT?
Exchanges & feedback
A size problem or the model no longer suits you? Within 14 days of your delivery date, you can return the product to us unworn, unwashed and still labelled.
We will proceed with the refund as soon as our teams have received the product in its original condition. Any item that has already been worn, no longer has its label or has been returned in poor condition will not be reimbursed.
We don't offer exchanges, but you can always reorder on our site and choose the model of your choice again!