Your order: carefully packaged, quickly delivered!


Delivery times

Our periods knickers are handmade in our own workshops, without overproduction.

Orders placed before 12pm, Monday to Friday, are generally prepared the same day. As soon as your order is ready to leave, you will receive a shipment confirmation email with its tracking number. From then on, your parcel is picked up by the carrier you chose when you placed your order:

- Delivery in 24/48h with Chronopost
- Delivery in 2/4 days with Colissimo
- Delivery in less than a week with Mondial Relay


Delivery charges

We now offer delivery by La Poste, Mondial Relay and Chronopost at the following rates:

- Delivery in mainland France: from €5.50 via Colissimo or from €6.50 via Colissimo with signature, €3.50 via Mondial Relay or from €9.50 via Chronopost
- Delivery in Europe: from €12. Mondial Relay can be offered for certain European countries from €5.50
- International delivery: from €20

Please note that customs charges may apply depending on the destination (Switzerland, DOM TOM...).

For France, if you have chosen Colissimo or Chronopost, your parcel will be hand-delivered or delivered to your letterbox. If the size of the parcel does not allow it to be delivered to a letterbox, it will be made available to you at the post office to which you are attached. You have 10 working days from the arrival of your parcel at the post office to collect it.

For international deliveries, the carrier in your country will take over once you've crossed the border, using its own methods. Please note that customs charges may apply for some countries above a certain value (e.g. Switzerland).

⚠️ Has your area been the victim of parcel theft or broken mailboxes? We recommend that you use Colissimo with signature or Chronopost to obtain proof of delivery or return the product in the event of theft. Unfortunately, we cannot be held responsible for theft.


Our packaging

Each of our orders is carefully packaged and folded in its own Elia box: a lightweight envelope for smaller items, a cardboard box for larger orders. Delicate tissue paper protects your lingerie during transport. Our packaging is made from 70% recycled cardboard and is 100% recyclable.

A booklet containing all the information you need to use our periods panties is enclosed with your order. To limit our printing and carbon footprint, we don't print a superfluous invoice in your parcel. However, you can receive one on request.

A must-have gift.


Exchanges & feedback

A doubt, a size problem or the model no longer suits you? Within 30 days of your delivery date, you can return the product unworn, unwashed and still labelled.

You can choose between several return options:
- Exchange for another product - return postage free
- Exchange for a credit note - return postage deducted (4€)
- Refund - return postage at your expense (4€)

We will proceed with the refund/exchange as soon as our teams have received the product in its original condition. Any item already worn, missing its label or returned in poor condition will not be reimbursed.

We don't offer exchanges, but you can always reorder on our site and choose the model of your choice again!

Making a return